Privacy Practice Statement

Collection of Personal Health Information

With your consent, CCR collects your personal health information in order to provide the appropriate services and treatment to you and your child. Personal health information that includes the following is collected:

• client’s name, address, date of birth, guardian’s name;
• general information about the reasons for the referral;
• general information about family/home environment;
• facts and information about child and family health, development and social history; assessments, treatment and care information; and relevant information from other sources (e.g. school records, physicians’ records, etc).

Use of Personal Health Information

CCR uses your personal health information in the following ways:

• to provide appropriate services and support; and
• to coordinate services with other community agencies.

Non-identifying information related to client care is used for administration, management, strategic planning, program evaluation, decision-making and allocation of resources. Non-identifying information is also used for reporting purposes to our funding sources.

Disclosure of Personal Health Information

With your consent and when needed, CCR discloses personal health information to the appropriate community agencies or professionals in your ‘Circle of Care’. ‘Circle of Care’ refers to the group of community agencies and professionals who are working with you and your family. Consent can be withdrawn at any time.

Storage and Security of Personal Health Information Records

CCR is committed to maintaining the confidentiality and security of both written and electronic personal health information and has a number of practices in place to protect the privacy of your personal health information. All paper records containing personal information including health information are maintained in secure and locked files. All electronic records require passwords to access. Secure and permanent disposal occurs once records are no longer required.

Right to Access Personal Health Information

Individuals who wish to access or correct their personal health information, or who have questions about how it is collected, used, disclosed and kept secured are encouraged to contact the Privacy Officer at Child & Community Resources.

Complaints

Child & Community Resources is committed to resolving all privacy related concerns or complaints and encourages individuals to first contact our Privacy Officer at:

662 Falconbridge Road
Sudbury, ON
P3A 4S4

Phone: 705.525.0055
Toll Free: 1.877.996.1599
Fax: 705.525.0068
Email: privacy@ccrconnect.ca

Complaints can also be directed to the Ontario’s Information Privacy Commissioner at:

2 Bloor Street East, Suite 1400
Toronto, ON
M4W 1A8

Phone: 1.800.387.0073
Fax: 416.325.9195
Online: www.ipc.on.ca